Why it matters
Without usable explanations, people may be unable to oversee outputs, contest adverse decisions, diagnose failure, or determine whether a system is operating as intended.
What this looks like in practice
- 01Define the audience and decision the explanation must support.
- 02Validate explanation fidelity and usefulness; visual polish is not evidence of truth.
- 03Pair technical explanations with process, data, limitations, and recourse information.